International Shipping & Ordering Policy

Presently, we ship to limited countries only. International orders do not qualify for free shipping. International Shipping Charges are based on the shipping destination and weight of your parcel. Shipping companies determine shipping charges based on the package weight, customs clearance, and various other factors. But we are unable to advise the duty amount.

Please contact us with your complete address to check for accessibility of your location by our courier agents and we will get back to you promptly with the best available shipping options.

For placing an order, you have to send an e-mail containing your order details like product name or links, quantity, and exact delivery location for evaluating the shipping estimates. Make sure that the delivery location on your order is correct.

Ordering 

For countries that qualify for orders, international shipping costs are calculated by our system. It is common that specific country logistics require that we contact you to confirm your shipping arrangements, and final costs may differ. Our international pricing varies from our INR pricing keeping currency fluctuations in the account.

Order Shipping

Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches his or her country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In such cases, you will be responsible for paying these additional fees. KEIYURA takes no responsibility for the non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.

Once your order is placed via email, we will revert you within 2-3 business days for your billing details and raise an invoice with the final shipping estimate for your order. We will not ship an order internationally without your prior approval and payment of the final shipping charges.

For all international shipments, we are associated with Shiprocket International Shipping services for international deliveries, so you rest assured that your jewelry is in safe hands.

Post Order Payment and Charges 

Although goods are shipped with duties and taxes collected, it is possible that the shipping company may bill KEIYURA for customs, duties, taxes, and broker fees. if this occurs, all international customers agree that KEIYURA may bill the customer and charge their credit card on file for all such charges without advance notice to or authorization from the customer.

Customs, Duties, and Taxes

KEIYURA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Customs, duties, and taxes are non-refundable: so in the event of a shipment that is refused because of any unexpected reason, the cost of the original shipping and any return shipping charges will not be refunded. All such charges are the responsibility of the receiver.

Return Policy

We do not have any return policy for International Orders. So International orders are non-refundable and all sales are final. By placing an order from us all international customers agree to these terms.

Shipment to Countries

KEIYURA ships to addresses within the following Countries only:

US, UK, UAE, New Zealand, Australia, Canada, Japan, Indonesia, Thailand, South Africa, Qatar, Oman, Malaysia, Singapore, Mauritius, France, Italy, Spain, Netherlands, Polland, Afghanistan, Germany, Mexico, Bangladesh, Nepal, South Africa, and Sri Lanka.

If we will not process an international order for your country, please contact us via any of the alternate methods below.

Email at: hello@keiyura.com

Telephone: +91 9999982384 (Mon – Sat 10:00 AM to 6:00 PM IGST)

Whatsapp Number: +91 9999982384 (Mon – Sat 10:00 AM to 6:00 PM IGST)

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